Salon Halo Frequently Asked Questions

 

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Pricing

Please note that all pricing is variable based on the individual circumstance. We take an individualized approach to service for each guest based on their canvas and desired outcome. We can only guarantee a quote after an in-depth consultation at the time of service. Additionally, pricing will vary based on level of stylist. We will happily work within any budget, although the front desk team/your stylist must be made aware ahead of time to ensure that we pair you with a stylist and plan for services that will best suit your needs and budget!

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Please don't be shy, our goal is to meet your needs and exceed your expectations.

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*If at any time you feel the need for a change we do feature an open chair policy, we work as a team and encourage you to enjoy services with any member on our team at any time.

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Salon Halo Policy:

 

Cancellation/No Show Policy

Salon Halo requires notification of cancellation or changes to your reservation at least 24 hours  prior to your scheduled reservation.  If the salon is not open at the time you discover you are unable to fulfill your reservation, please leave a voicemail and Salon Halo will gladly honor the time at which the message was left.

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Any change or cancellation of the reservation within 24 hours will incur a fee equal to 50% of the cost of services. 

 

All cancellations must be completed by calling one of our locations or via the app for the location you are cancelling at.  All Salon Halo reservations are managed by our reservations team.  We kindly ask our guests to refrain from any attempt to communicate these items directly with their stylist. Additionally, responding to automated text or email confirmations is not an option to cancel as these responses are not guaranteed to be received by salon staff.

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If you fail to arrive to your scheduled service without  cancelling properly via telephone or our online booking platform, this will be considered a no show.  A no show will incur a fee equal to 100% of the cost of services.  

Should your card on file decline for these fees, you will be required to pay any outstanding balances before booking again.

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Deposits

Salon Halo requires a valid credit card on file in order to book a reservation for services.

Salon Halo requires a deposit equal to 25% of services booked for every appointment.  A deposit equal to 50% of services booked is required for any appointment requiring 3 hours of service or more.

Additional deposits may be required at the discretion of the salon to secure your reservation.

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Satisfaction Guarantees

Salon Halo does not provide cash back for services performed or product returns, however, we are committed to taking the necessary steps to ensure your satisfaction.  We guarantee satisfaction of all products and services for up to 14 days after your date of service.  We encourage you to communicate any modifications necessary to your stylist to ensure we meet and exceed your expectations. 

Any modifications beyond 14 days of the original service date will no longer be complimentary.  Additionally, Salon Halo can not guarantee the results of a service if the recommended home care is not followed (i.e. recommended products, hair care, etc.)

Products may be exchanged for any other product or store credit within 14 days of purchase.  Credit will be based on the amount of product returned.

 

Children

We love children, so for your child’s safety, strictly prohibit unsupervised children at Salon Halo.  In emergency situations, please provide proper supervision for them in the form of an additional caretaker.  All guests must wait in designated waiting areas if they are not receiving a service per Florida law.  This will ensure that all guests are afforded the most relaxing and enjoyable service possible…because after all, your time here should be about you!

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Best practices before a color appointment :

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Debunking the old myth that “dirty hair colors better”. Fact - Washing your hair the day of your color appointment is not necessary or recommended, especially if you are having on scalp lightener. The reason behind this concept is because after you have washed and scrubbed your scalp you  run the risk of being more scalp sensitive when color or lightener has been applied. In the contrast though, coming with very dirty/oily hair is also not recommended as color has to work harder to cover/deposit if there is a substantial amount of buildup on the hair. The best bet is to come with semi-clean hair that is completely dry. If you come with wet hair, your stylist will have to extra take time to dry it before color application which in turn will extend the time of your color appointment. 

 

Color services can sometimes take lengthy periods of time, depending on what is actually being done. If you are on a specific time crunch or schedule please let your stylist know at the start of your appointment so they can do whats necessary to accommodate that. 

 

The salon can be a busy place, it is not recommended to bring multiple friends/family members with you to your appointment. 

Small children/infants are not to attend appointments as it is a safety hazard. If children attend an appointment they must be able to sit in our waiting area quietly to maintain a relaxing atmosphere for our other salon guests. 

 

 

Extension aftercare and FAQ:

 

Immediate care : With tape-in extensions, do not shampoo, wet hair or exercise to the point of perspiration for the first 48 hours after application, as the bonds need adequate time to cure. NO EXCEPTIONS 

 

Leave a little extra time for styling until you are accustomed to working with your extra volume and/or length.

 

Apply conditioner only from the mid-shaft or low ponytail down.

Keep the conditioner off your scalp and away from the panels.

 

Only use products your salon professional recommends for your extensions.

Not using recommended products will make you responsible for any slipping, extension loss or panel damage.

Power dry panels and scalp area before applying tension with a brush.

Be sure you are pressing your extension panels together when you are blow drying. This will reaffirm the bond each time you are drying. 

 

Brush, Brush, Brush!! Brushing your hair is very important. This will allow you to prevent and rid your hair of tangles while keeping your hair looking and feeling beautiful. When hair is wet, hold panels, removing any tangles by working from ends upward.

 

Sleeping with a silk pillowcase not only feels great, but helps prevent your hair from tangling while sleeping.

 

Chlorine is not hair-friendly. If entering the pool or ocean apply a leave in conditioner mid to ends and put into a ponytail.

** NO BRAIDS while swimming. 

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